ABBEY DENTAL CARE is committed to providing a safe, supportive environment for patients. All patients will have a chaperone present for every consultation, examination or procedure. Usually, this will be a member of staff, but it may also be a family member or friend. The role of a chaperone includes:
Providing emotional comfort and reassurance to patients.
To act as an interpreter.
To provide protection to healthcare professionals against unfounded allegations of improper behaviour.
Child Safety Policy
ABBEY DENTAL CARE is committed to create and maintain a safe environment for children and young people.
This practice recognises the complexity of laws regulating child minding and has created this policy to ensure that the staff members are not given the responsibility to look after the children of patients.
Whilst on the practice premises, children and young people must be accompanied by an adult carer at all times. As the staff members are not registered childminders they are unable to accept the responsibility for looking after young children whilst their carer is having dental treatment.
The reception staff will advise adult patients with carers, responsibilities for young children to make alternative childcare arrangements whilst attending dental appointments whenever possible. If the arrangements cannot be made the reception staff will ask the carer to take the child into the treatment room with them. If a patient is unwilling to co-operate the reception staff must consult promptly with the Practice Manager.
Child and Vulnerable Adult Protection Policy
There is an effective process for identifying and responding appropriately to signs and allegations of abuse. There is an effective process for preventing abuse before it occurs and minimising the risks of further abuse once it has occurred.
A child is defined as a person under the age of 18. A vulnerable adult is any person aged 18 or over who is or may be in need of health or social care services by reason of a mental, physical or learning disability, age or illness and who is or may be vulnerable to take care of him or herself, or unable to protect him or herself against significant harm or serious exploitation.
Where staff are likely to engage with a child or vulnerable adult on a one-to-one basis, the staff member is appropriately trained in issues related to child and vulnerable adult protection.
All suspicions and allegations of abuse will be taken seriously and responded to swiftly and appropriately. All staff have a responsibility to report concerns to the appropriate lead member of staff. All team members are required to undergo an enhanced Criminal Record Bureau Check (CRB check). The practice will not employ anyone who has been barred by the Independent Safeguarding Authority (ISA).
Good practice guidelines
A chaperone is always present when treating a child or vulnerable adult.
Gratuitous physical contact is never made with a patient. If a patient needs comforting, staff use discretion to ensure that any physical contact is appropriate.
Physical force is never used against a patient unless it constitutes reasonable restraint to protect him/her or another person or to protect property. If it is necessary to restrain a patient because they are an immediate danger to themselves or others or to property the minimum amount of force is used for the shortest amount of time.
Staff understand the circumstances in which restraint can and cannot be used. When restraint is used, there is a process to follow that is safe, lawful and not excessive.
The systems for both safeguarding and restraint take into account any guidance issued including No secrets and Working together to safeguard children and the requirements of the Mental Capacity Act 2005 and the Mental Health Act Code of Practice (Government and Expert).
Cross Infection Policy
What measures does the practice take to ensure my safety from infection?
As part of our infection control policy:
- All staff receive on going training and appraisal in cross infection control procedures. They must be immunised against Hepatitis B and Rubella in order to work in the surgeries.
- The practice provides staff with protective clothing, gloves and eyewear that should be worn during all procedures. Patients are also provided with eye protection and bibs for all procedures. Hands are washed using the cleansing solution provided at the beginning of a session and in between each patient and a new pair of gloves are used for each patient.
- All instruments are first cleaned by hand and then they are sterilised in an autoclave. This eliminates all bacteria and viruses.
- All sterilised instruments are stored in an appropriate ‘clean area’ within the surgery.
- All working areas are kept to a minimum, clearly identified zone and are cleaned and disinfected after every patient.
- Needles and scalpels are all single use and are disposed of in the yellow sharps container, which must be no more than two-thirds full.
- All clinical waste is stored and disposed of in accordance with H&S legislation
- All staff observe total confidentiality in all matters relating to the patients to the practice.
- All patients have their medical history checked and updated at each visit.
NB all endodontic instruments are now single use.
All reasonable steps have been taken to ensure that premises are accessible to all those who need to use them in keeping with the requirements of the Disability Discrimination Act 1995. The practice is committed to complying with the Disability Discrimination Act 1995 and the Equality Act 2010 by ensuring that disabled patients have the same access to our services as non-disabled patients. For the purpose of this policy, the term disabled may include people with physical and sensory impairments, with learning disabilities, chronic or terminal illness and users of mental health services. The application of all policies and procedures ensures that people are protected from unlawful discrimination.
The practice management has made every effort to make reasonable adjustments to our facilities, policies, procedures, communication, signage and staff training to ensure the ease of access to our services.
The practice staff familiarise themselves with the requirements of the Disability Discrimination Act and Equality Act and receive training in issues relevant and important to disabled people. The members of the practice strive to use language that is easy to understand and meets the needs of all disabled people. When communicating with disabled patients staff:
- Ask everyone about their requirements in advance, "Please let me know if you require any particular assistance" and be able to respond sensibly.
- Do not patronise, make assumptions or think they know best.
- Are ready to offer assistance, but never impose it.
- Are prepared as necessary to; sit or bend down to talk to a person at his or her eye-level, offer a seat or help with doors.
- Let the person take their arm for guidance or support, offer the use of equipment, e.g. a clipboard as an alternative writing surface.
- Use appropriate ways of communicating, e.g. writing notes if someone finds speech difficult to understand.
- Be courteous, patient and always talk to a disabled person directly, never through his or her companion; never shout or call attention to anyone; never compromise the person's right to privacy or confidentiality; check to make sure they have been understood.
The practice management welcomes patients views and suggestions on how we can improve services. If suggestions are made the practice will inform everyone about the adjustment plans and their proposed completion dates.
This policy must be read in conjunction with The Disability Discrimination Act and Equality Act.
Domestic Cleaning Policy
The environment is clean and maintained to prevent and control infections. ABBEY DENTAL CARE so far as reasonably practicable, ensures that:
Service users, healthcare personnel and visitors to the practice such as engineers, builders and delivery personnel; are protected against the identifiable risks of exposure to a health care associated infection arising from the carrying on of dentistry and allied services of acquiring such an infection by the means specified in paragraph by the maintenance of appropriate standards of cleanliness and hygiene in relation to:
-Premises occupied for the purpose of the carrying on of the regulated activity.
-Equipment and reusable medical devices used for the purpose of carrying on the regulated activity.
-Materials to be used in the treatment of service users where such materials are at risk of being contaminated with a health care associated infection.
Procedures for domestic cleaning of the practice are found in Infection Control Prevention together with the Domestic Cleaning Plan, risk assessment and regular audit procedures.
Emotional Care Policy
The aim of this policy is that people who use services at this practice and those close to them receive the support they need to cope emotionally with their care and treatment. It applies to all of the team members who work at this practice.
The team are kind and have a caring, compassionate attitude and build positive relationships with people using the service and those close to them. The team spend time talking to people, or those close to them, they always respect people’s individual preferences, habits, culture, faith and background.
If a patient has pain, distress and discomfort, we respond in a timely and appropriate way. To do so we:
1. See dental emergencies during working hours.
2. Give assistance to patients who have a dental emergency outside of working hours.
3. Provide effective and comfortable local anaesthesia.
4. Provide post procedure and pain management advice where appropriate.
5. Respond appropriately if a patient is suffering from distress or discomfort before, during or after treatment.
The team provides additional support for patients with special needs, to communicate effectively and assist them to have the treatment as required. The length of treatment appointments may be varied and other additional practical or emotional support will be offered as required.
When treating children, the team considers their intellectual level and social-emotional maturity to maintain a child-centred compassionate approach. Parents or carers are actively included into this approach to keep them fully informed and to provide optimal support for the children.
If patients have dental anxiety, they are provided with additional emotional support, which includes:
Giving more time for explanations about treatment and what to expect so that the patient does not feel hurried. Gradually introducing the patient to more advanced and lengthy treatments if required. Being prepared to stop appointments early if the patient is feeling overly anxious. Giving the patient ways to feel in control of the appointment such as ‘hold your hand up if you would like me to stop’. Offering sedation options such as RA, oral sedation or IV sedation with an anaesthetist. Teaching the patient about relaxation techniques. If necessary referring for dental health psychology which can help patients to develop positive coping skills, such as achieving goals by breaking them down into small steps; replacing unhelpful thought patterns with helpful thoughts, improving their belief in the ability to cope learning how to control their anxiety level.
We have a policy where our receptionist rings patients the day after there appointment to see if they had a good experience and if they have any problems or complaints.
Equal Opportunities Policy
The practice is committed to providing equal opportunities in employment and will not unlawfully discriminate against job applicants or employees of the practice, workers or contract workers on the grounds of their age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (the protected characteristics). To ensure that this policy is operating effectively (and for no other purpose) the practice maintains records of employees' and applicants' racial origins, gender and disability. Ongoing monitoring and regular analysis of such records provide the basis for appropriate action to eliminate unlawful direct and indirect discrimination and promote equality of opportunity.
It is, therefore, the practice's policy to provide a working environment free from harassment, bullying and discrimination, which the practice considers unacceptable behaviour. All employees have a personal responsibility not to behave in a manner that could be offensive to others. The Practice Manager has a responsibility for investigating any complaints of discrimination against a member of their staff and for communicating this policy to employees. The Practice Manager has the overall responsibility for the effective operation of this policy. The aim of this policy is to draw attention to and thereby prevent, all types of behaviour which is discriminatory and, therefore, unacceptable. Any person acting in breach of this policy may be liable to disciplinary action including dismissal.
The practice expects the full cooperation of all team members in promoting equality of opportunity, and they will have the duty to consider the impact of their actions on a day-to-day level. All written communication must be checked to ensure the language is non-discriminatory and gender neutral.
We aim to develop and support equality and diversity measures by:
- Providing services that are accessible to patients with disabilities.
- Ensuring that care of individuals is planned with their specific needs at the centre.
- Tackling oral health inequalities through positive promotion and care involving patient groups and individuals in the design of our service.
- Responding positively to the diverse needs and experiences of our patients and the community even when those needs are challenging to deal with.
- Ensuring that we join up with services involved with the care of patients with particular medical and social care needs.
FOI and Publication Scheme
Welcome to the Publication Scheme for ABBEY DENTAL CARE.
The Publication Scheme is required by the Freedom of Information Act 2000. Introduction.
This Publication Scheme is a complete guide to the information routinely made available to the public by ABBEY DENTAL CARE. It is a description of the information about our Dental Practice which we make publicly available. Some information is not made publicly available. It will be reviewed at regular intervals and we will monitor its effectiveness.
How much does it cost?
The publications are all free unless otherwise indicated. Where information is provided at a cost the charges will be calculated as set out in Class 7.
How is the information made available?
The information within each Class is either displayed on the practice website (www.abbeydc.co.uk) or available in hard copy from Abbey Dental Care, 16 High Street, Minster, Kent CT12 4BU
Your rights to information
- In addition to accessing the information identified in the Publication Scheme, you are entitled to request information about ABBEY DENTAL CARE under the Code of Practice on Openness in the HPSS (1996).
- The Freedom of Information Act 2000 recognises that members of the public have the right to know how public services are organised and run, how much they cost and how the decisions are made.
- From January 1st 2005, it will oblige ABBEY DENTAL CARE to respond to requests about information that it holds and is recorded in any format and it will create a right of access to that information. These rights are subject to some exemptions which have to be taken into consideration before deciding what information it can release.
- Revised environmental information regulations may be introduced in the future. These will enable similar access to environmental information as under the Freedom of Information Act 2000.
- Under the Data Protection Act 1998, you are also entitled to access your dental records or any other personal information held about you, and you can contact Angelene Burton at Abbey Dental Care. 16 High Street Minster Kent CT12 4 BU.
If you have any comments about the operation of the Publication Scheme, or how we have dealt with your request for information from the Scheme, please write to:
Angelene Burton at Abbey Dental Care 16 High Street Minster Kent CT12 4BU
Classes of information
All information at ABBEY DENTAL CARE is held, retained and destroyed in accordance with guidance. Our commitment to publish information excludes any information which can be legitimately withheld under the exemptions set out in the Code of Practice on Openness in the HPSS or Freedom of Information Act 2000. Where individual Classes are subject to exemptions, the main reasons are e.g. the protection of commercial interests and personal information under the Data Protection Act 1998. This applies to all Classes within the Publication Scheme. The information on this Scheme is grouped into the following broad categories:
Class 1. Who we are
Details of the practice, organisational structures, key personnel and how we fit into the Health and Personal Social Services (HPSS).
Class 2. Our Services
The range of services we provide under contract to the HPSS. Class 3. Financial and funding information Funding details and charging policies
Class 4. Regular publications and information for the public
Guidance and information leaflets
Class 5. Complaints
Policies, procedures and contacts for complaints
Class 6. Our policies and procedures
General policies and procedures in use within the Dental Practice. These include, but are not restricted to, data protection, prescribing and prescription, health and safety
Class 7. This Publication Scheme
In this class we will publish any changes we make to this Publication Scheme, the criteria on which our information management policies are made and a referral point for all enquiries regarding information management generally at ABBEY DENTAL CARE. We will also publish any proposed changes or additions to publications already available.
Class 1. Who we are:
Principal Dentist A.Burton GDC REG 74801
Dentist G. Van Der Merwe GDC REG 258165
Implant surgeon R.Seyd GDC REG 77092
Hygienist L.Willey GDC REG 2851
Dental Technician M. Daley GDC REG 133882
Dental Nurse L. Westwood GDC REG 143877
Dental Nurse and oral hygiene promotor M. Fordham GDC REG 170594
Dental Nurse and x-ray and decontamination nurse S. Horn GDC REG 132371
Class 2: Our services
Information about our services is contained in the practice’s patient information leaflet which is available at Reception. The information includes:
- Opening times
- Arrangements for emergency care
- Details of access to the premises for people with disabilities
- Whether we have a dental hygienist or orthodontic treatment is available
- Information about the care and treatment provided by the practice
- We provide a hygienist service
- We offer disable access.
‘We do not have a NHS Contract to offer NHS treatment. We belong to the Practice Plan Scheme.
Class 3: Financial information
We have information about:
- The cost of treatment
- Our membership scheme
Class 4: Information for patients and the public
We make available information leaflets about:
- Types of dental treatment
- Healthy diet
- Healthy teeth
- Reducing anxiety about dental care
- Other health information
Copies of leaflets are available from Reception.
Class 5: Complaints
We have a practice complaints procedure, a copy of which is available from the Practice.
Class 6: Practice policies
We have policies and procedures which ensure that the practice operates in a safe and efficient manner. These include:
- Data protection
- Data security
- Health and Safety
- Radiation protection
- Infection control
- Payments policy
- Equal opportunities
Cost of Information
For the most part, we will charge you only for hard copies or copying onto media (e.g. CD ROM). Some information is available free, but for others there may be a charge. The charges will vary according to how information is made available.
Charges are as follows:
Via the Dental Practice Web Site – there will be no charge, although any charges for Internet Service provision and personal printing costs would have to be met by the individual. For those without Internet access, a single print-out as on the website would be available by post from Abbey Dental Care 16 High Street Minster Kent CT12 4 BU. or by personal application at the practice. However, requests for multiple printouts, or for archived copies of documents which are no longer accessible or available on the web, may attract a charge for the retrieval, photocopy, postage etc. We will let you know the cost and charges that will have to be paid in advance. We will not provide printouts of other organisation’s websites.
Leaflets and brochures – there will be no charge for leaflets or booklets on, for example, services we offer to the public.
E-mail will be free of charge unless otherwise stated.
There will be a charge for CD Rom £35.
There will be a charge for paper copy of records £35.
The charges will be reviewed regularly.
Useful Resources Web sites: (offsite links open in a new window)
- www.informationcommissioner.gov.uk This is the Information Commissioner’s web site.
Mental Capacity Act Code of Practice
Section 1 of the Act sets out the five "statutory principles‟ – the values that underpin the legal requirements in the Act. The Act is intended to be enabling and supportive of people who lack capacity, not restricting or controlling of their lives. It aims to protect people who lack capacity to make particular decisions, but also to maximise their ability to make decisions, or to participate in decision-making, as far as they are able to do so.
- A person must be assumed to have capacity unless it is established that they lack capacity.
- A person is not to be treated as unable to make a decision unless all practicable steps to help him to do so have been taken without success.
- A person is not to be treated as unable to make a decision merely because he makes an unwise decision.
- An act done or decision made, under this Act, for or on behalf of a person who lacks capacity must be done, or made, in his best interests.
- Before the act is done, or the decision is made, regard must be had as to whether the purpose for which it is needed can be as effectively achieved in a way that is less restrictive of the person‟s rights and freedom of action.
Summary of other key elements of the Act
- The Act assumes that everyone can make their own decisions – just that some people need support. The professional should always:
- Do whatever is possible to permit and encourage the person to take part, or to improve their ability to take part, in making the decision
- identify all relevant circumstances
- Try to identify all the things that the person who lacks capacity would take into account if they were making the decision or acting for themselves
- Find out the person's views o Try to find out the views of the person who lacks capacity, including:
- The person's past and present wishes and feelings – these may have been expressed
- Verbally, in writing or through behaviour or habits. o Any beliefs and values (e.g. religious, cultural, moral or political) that would be likely to influence the decision in question.
- Any other factors the person themselves would be likely to consider if they were making the decision or acting for themselves
- The Act makes provision for people to plan ahead for a time when they may need support. This introduces advanced decisions to refuse treatment, through a Lasting or Enduring Power of Attorney.
- The Act is decision specific in that it deals with difficulties a person may have with a particular issue:
- If it is practical and appropriate to do so, consult other people for their views about the person‟s best interests and to see if they have any information about the person‟s wishes and feelings, beliefs and values. In particular, try to consult:
- Anyone previously named by the person as someone to be consulted on either the decision in question or on similar issues
- Anyone engaged in caring for the person
- Close relatives, friends or others who take an interest in the person‟s welfare
- Any attorney appointed under a Lasting Power of Attorney or
- Enduring Power of Attorney made by the person o Any deputy appointed by the Court of Protection to make decisions for the person.
The Act upholds the principle of Best Interest for the individual concerned. This principle covers all aspects of financial, personal welfare and Act mean when it talks about "best interests"? healthcare decision-making and actions. It applies to anyone making decisions or acting under the provisions of the Act, including:
- family carers, other carers and care workers
- healthcare and social care staff
- attorneys appointed under a Lasting Power of Attorney or registered Enduring Power of Attorney
- deputies appointed by the court to make decisions on behalf of someone who lacks capacity, and the Court of Protection.
- A Court of Protection will help with difficult decisions. The Office of the Public Guardian (formerly Public Guardianship Office), the administrative arm of the Court of Protection, will help the Act work.
- An Independent Mental Capacity Advocate (IMCA) service will provide help for people who have no intimate support network.
- The Act makes it a criminal offence to wilfully neglect someone without capacity.
QUALITY ASSURANCE PROGRAMME
- Our practice aims to provide consistent quality dental care for all our patients. We have implemented a clinical governance policy to assist us in our individual responsibility of maintaining the highest level of care. There are key QA policies on radiology, cross infection control and health and safety.
- In order for us to treat you safely, it is important for us to take a full medical history, which is then checked at each examination appointment. Treatment plans and options are explained, estimates given and your treatment wishes are always taken into account.
- Cross infection control is essential in the surgery and is maintained by all staff. All team members receive training in infection control procedure, including the use of 'rubber dam'.
- As part of a national screening program, we check jaw joints, lips, cheeks, tongue and soft tissues for 'lumps, bumps and patches' (including mouth cancer), at routine appointments.
- We hold regular staff meetings at which all members of the team are encouraged to input their ideas on improving the quality of patient care. New staff joining our practice are qualified and/or given full training in all practice procedures.
- We have patient questionnaires, which we encourage you to fill in. This enables us to review the services we offer you. We also have an in-house complaints procedure, which ensures that all complaints made are handled promptly.
- Our dentists follow a policy of preventative dentistry and believe in the value of regular dental examinations to minimize treatment in the future. They keep up to date with current issues by taking part in continuing professional development above the minimum GDC requirements.
- We aim to utilise the most modern techniques and materials available to ensure you receive the most appropriate care of the highest standard.
Sustainable Development Policy
ABBEY DENTAL CARE is committed to promoting the conservation, sustainable management and improvement of the environment and to minimising the environmental impact of its activities.
ABBEY DENTAL CARE aims to achieve this by:
- Taking sustainable development into account in its policies, plans and decisions
- Encouraging its staff to work in an environmentally responsible manner and to play a full part in developing new ideas and initiatives
- Encouraging its visitors and patients to take responsible action in terms of environmentally sustainable best practice
- Minimising its consumption of natural resources.
- Reduce carbon emissions where possible such as using low energy ways in which to interact with its partners
- Seeking to reduce reliance on the private car
- Choosing sustainable goods and services
ABBEY DENTAL CARE, working with its staff and suppliers, will:
- Reduce emissions from its buildings through energy management such as turning off lights and equipment, reducing the temperature of the heating and using good standards of insulation
- Maximise recycling arrangements
- Minimise waste by reducing and reusing non-clinical products where appropriate
- Reduce where possible clinical waste
- Raise awareness of sustainable development at the practice
- Reduce the printing of paper forms and records
- Reduce business travel by promotion of video and telephone conferencing
- Reduce water consumption
- Comply with all environmental legislation and codes of practice
ABBEY DENTAL CARE aims to minimise its consumption of other resources, including dental materials, gas, paper, tissues, paper towels and other consumables.
ABBEY DENTAL CARE will encourage its staff members to use the appropriate internal and external recycling facilities provided for paper, cardboard, glass and plastics.
ABBEY DENTAL CARE will ensure that all water from dental equipment passes through an efficient mercury trap.
ABBEY DENTAL CARE will prefer suppliers who have sustainable policies and procedures.
ABBEY DENTAL CARE makes sure that equipment:
- Is suitable for its purpose
- Is available
- Is properly maintained
- Is used correctly and safely
- is validated, tested and inspected as required
There is an Equipment Log including commissioning, repair, validation, inspection and testing.
Staff Induction includes training on equipment and the Staff Training Record contains the relevant form to maintain full training records for each member of staff.
People who use services receive care, treatment and support that the Provider ensures equipment required for resuscitation or other medical emergencies is available and accessible for use as quickly as possible
All healthcare waste generated in this practice will be managed according to the following policy to ensure staff safety and to meet our legislative requirements.
If any aspect of this policy is not clear, please ask A.BURTON
- All clinical waste is classified as ‘hazardous’ waste, placed in orange sacks for collection.
- Dental amalgam is disposed of as hazardous waste by the registered waste carrier appointed by the practice. ALBUS ENVIRONMENTAL.
- All clinical waste sacks must have the air gently squeezed out to avoid bursting when handled by others, labelled according to the type of waste and tied at the neck, not knotted.
- Sharps waste (needles and scalpel blades etc) are disposed of in UN type approved puncture-proof containers (to BS 7320), and labelled to indicate the type of waste.
- Clinical waste and sharps waste must be stored securely in the areas provided before collection for final disposal .
- Clinical waste is collected for disposal by the registered waste carrier.
- ALBUS ENVIRONMENTAL appointed by the practice who will hold a certificate of registration with the Environment Agency.
- An annual ‘Duty of Care’ Waste Transfer Note completed and signed by both parties must be held.
The transfer note provides the dentist with evidence that the waste will be disposed of in the correct manner. Repeated transfers of the same kind of waste between the same parties can be covered by one transfer note for up to one year. This must be kept for two years after it expires. Each time a collection of offensive waste is made a receipt will be received and kept by the practice. Each time a hazardous waste is collected a hazardous waste consignment note should be received and kept by the practice.
All staff involved in handling clinical waste should be vaccinated against Hepatitis B. All relevant staff will be trained in the handling, segregation, and storage of all healthcare waste generated in the practice.
Waste from the amalgam separator should go in a separate pot that will be disposed of by ALBUS ENVIRONMENTAL.
Extracted teeth should go in the designated pot.
Out of date drugs should go into the correct container that is marked out of date drugs.
All above waste will be collected by ALBUS ENVIRONMENTAL and disposed of in the correct way.
Why do I need to have x-rays taken?
- Your dentist will assess your teeth and fillings, and together with an analysis of your previous decay rate and diet, will decide how often you need to have routine x-rays. It is likely to be every 18 to 30 months. They are used to detect decay in- between teeth and underneath existing fillings, as well as showing if there is bone loss due to gum disease.
- In addition to regular screening Xrays, your dentist may need to take an Xray if you have toothache which is caused by an abscess or tooth fracture.
- They are also needed when you have root canal work to assess exactly how long the roots are.
We operate a radiation policy for the safety and protection of staff and patients. Our policy is based on the 'Guidance notes for dental practitioners on the safe use of Xray equipment' issued June 2001 and the requirements of the 'Ionising radiation regulations 1999' and 'The Ionising radiation (medical exposure) regulations 2000'. The aims of the policy are to ensure all radiographs are justified, exposures which have 'no merit' are avoided and to reduce the patient doses to as low as reasonably possible.
- All staff who are involved in the taking and developing of radiographs are trained to an appropriate level. All training is recorded.
- All radiographic equipment is installed, serviced and maintained in accordance with the above guidelines and the manufacturer's recommendations.
- A quality assurance system is in place, and all policies and procedures are reviewed and monitored on a regular basis. The system includes staff training records, risk assessments, clinical audit and equipment use and maintenance records.
- The Health and Safety executive has been notified that radiographic equipment has been installed on these premises.
The practice has appointed an appropriate person as our radiation protection advisor, who will provide regular advice to the legal person.
The legal person responsible for implementing our radiology policy is Angeline Burton.
Abbey Dental Care Dental Practice is regulated by the General Dental Council and the CQC.
In this practice we take complaints very seriously. When patients complain, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible. This procedure is based on a few objectives.
Our aim is to react to complaints in a prompt and professional manner. We learn from every mistake that we make and we respond to patients' concerns in a caring and confidential manner.
- Angelene Burton will be responsible to deal with the first stage of a complaint.
- All complaints will be passed on immediately to Angelene Burton.
- If a complaint is about any aspect of clinical care or associated charges it will normally be referred to the dentist concerned, unless the patient does not want this to happen.
- We will acknowledge the patient's complaint in writing and enclose a copy of this code of practice as soon as possible, normally within three working days. We will offer to discuss the complaint at a time agreed with the patient, asking how the patient would like to be kept informed of developments, for example, by telephone, face to face meetings, letters or e-mail. We will inform the patient about how the complaint will be handled and the estimated time that the investigation will take to be completed. If the patient does not wish to discuss the complaint, we will still inform them of the expected timescale for completing the process.
- We will seek to investigate the complaint speedily and efficiently and we will keep the patient regularly informed, as far as is reasonably practicable, as to the progress of the investigation. Investigations will normally be completed within twenty three working days.
- When we have completed our investigation, we will provide the patient with a full written report. The report will include an explanation of how the complaint has been considered, the conclusions reached in respect of each specific part of the complaint, details of any necessary remedial action and whether the practice is satisfied with any action it has already taken or will be taking as a result of the complaint.
- Proper and comprehensive records are kept of any complaint received as well as any actions taken to improve services as a consequence of a complaint.
- If patients are not satisfied with the result of our procedure then a complaint may be referred to:
Abbey Dental Care recognizes the importance of protecting the personal privacy of its clients, its patients and those individuals who simply visit our site.
Your privacy is also protected in our hospital. At no time is any information given out about the client or the pet without the consent of the owner.
We do not collect or give out any information to any third party vendors.
No information will ever be disclosed to outside parties from us or our website it’s that simple!
And we strictly adhere to this policy.
Cookies & Privacy, Information Collected Through Abbey Dental Care.
Some personal data is collected through the site when you voluntarily choose to provide us with personal data.
Leaving a Comment – If you leave a comment on the site, we ask for your name, email (which is not displayed on the site) and website (if you’ve got one). This information is used so other visitors will know who left the comment and to help us stop spammers.
Sharing and Usage on Collected Information
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
Cookies are small text files that are placed on your computer by websites that you visit.
To learn more about cookies, you can visit www.aboutcookies.org. You will also find details on how to block and delete cookies from your computer as well as more general information about cookies. For information on how to do this on the browser of your mobile phone you will need to refer to your handset manual.
The Cookies We Use
Google Analytics – These cookies collect information about how visitors use a website and help us to continually improve our blog. For instance, which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous.
This data helps us to understand:
– Which pages people visit on the site
– Which internet browsers are being used
– What is popular on the site
– Which interactive tools are used by visitors
By using our website, you agree that we can place these types of cookies on your device.
If you ‘Like’ or ‘Tweet’ using these services, third-party websites may set a cookie when you are also logged in to their service (like Facebook or Twitter). We do not control these cookies and you should check the relevant third party website for more information about these cookies.
Interactions made through external social media services that this website and the practice participate with are subject to the terms and conditions as well as the privacy policies held with each social media service.
Users are encouraged to use social media platforms sensibly and with due care and attention in respect of their own privacy and personal details. We will never ask for sensitive information through social media services and encourage users wishing to discuss sensitive details to get in contact through primary communication channels like phoning us or e-mail.
We reserve the right to publish client pet photos and reviews from our practice Facebook page on our latest news website Blog posts and other social media such as Google Plus. Should you wish any pet photos be removed from our website or social media pages, please contact our web developer in the first instance at firstname.lastname@example.org and the required image/s will be removed straight away.
We aim to keep the Personal Data we hold about you accurate and up to date. If you tell us that we are holding any inaccurate Personal Data about you, we will delete it or correct it promptly. Please e-mail us at email@example.com. or write to us to update your Personal Data.
How we use personal information
We use your personal information for the following purposes:
– To deliver the information you request
– To enable you to easily contact us, apply for posts online or other marketing activities
– To provide you with further information from us in the form of latest news Blog posts
We will not sell or disclose any personal information such as your e-mail address to third parties without your prior consent.
How long do we keep your data?
We are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 6 years. Generally, however, such personal data held on the practice management system will not be accessed after this time but is likely to be retained.
Clinical records remain the property of the client and at any time a request may be made for a copy of the clinical records. Similarly, a copy of any recorded image e.g. x-rays or laboratory results can be made available to the client.
What are your rights?
You may have access to your personal data held at any time on request. If at any point you believe that the personal information we hold is incorrect, you can request to have it corrected or deleted. Under the GDPR rulings, we would inform our users within 72 hours if any breach of security occurs that might compromise your data.
If you no longer wish to receive communications from us, you can opt out of receiving them. You can do this in a number of ways:
– Click unsubscribe from e-mails that you receive from us.
– Write to us stating your full name and contact details.
Notification of Changes
Abbey Dental Care are not responsible for the availability or content of external sites that may be linked to, from the site. If you find a broken link or if you have any questions or concerns about a link, please contact us.